How we work, Billing & Payments

Our goal is to build a payment schedule that works for you and your needs.  We understand that all clients, projects, tasks, timelines etc. are not created equal and that is why we offer the simplicity and flexability you've been looking for.  Our system is as value based as can be.  This ensures that you get what you need as defined in the original scope or we don't get paid.  We are here to deliver solutions not headaches.

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How it works

Billing in one step

For small one off calls, work arounds, quick overnight or multiday help

Before we start
Scope & quote call (Free)
Start on sign of scope (free)

covers quick consulting for your project on the spot, if you have a machine that is down due to a small part or just would like someone else to take a look at the problem at hand and guide you in the correct direction, that is what this call is for.  For small fabrication jobs and other projects there will still be a VERY basic scope of work outlined but does not need to be signed beforehand.

Paid in full on completion

When the work is delivered you make one easy payment.  For small fab jobs and other smaller projects there will be a scope of work that needs to be signed by both parties before and at completion stating that the work has been complete.  This is meant to be our simplest version of defining scope and delivering what you need so there is alot of flexibility here.  

Billing in two steps 

For medium sized projects with multi-day or month timelines, includes custom fixtures, mild R&D testing, team building strategy meetings etc.

Before we start
Scope & quote call (Free)

covers quick consulting for your project on the spot, if you have a machine that is down due to a small part or just would like someone else to take a look at the problem at hand and guide you in the correct direction, that is what this call is for.  For small fabrication jobs and other projects there will still be a VERY basic scope of work outlined but does not need to be signed beforehand.

STEP 1
Deposit to start

Deposit will be 1/2 the total amount in the original quote to start work. When the scope of work is signed and the deposit is received we start work.

STEP 2
Balance on delivery

When we are finished with the project as defined in the scope of work we sign off. You make your last payment closing out the project. Final testing requirements need to be defined in the original scope.  We deliver copies of all of the drawings, solid models, wiring diagrams, programs, 3d scans, spare parts and sub assemblies as we see best fit or as defined through your specific needs as defined in the original scope.  We will hold copies of all these things indefinitely so if you loose yours or you would like us to revisit a project for further improvement we can do so upon your request.

Billing in three steps

For larger projects requiring multiple in person visits, custom machine builds, large fixtures or scale implementation of new processes

Before we start
Scope & quote (Free)

This is where we combine learning your company culture, and future projections while diving deep into the technical needs of the specific project at hand.  Here we gain the insight to create you the solution you are after using input from you and your existing team members.  We want to quote the work that actually helps your business grow or achieve better operating practices.  We don't want to provide you with just a solution that "works".  From all this we develop the scope of work outline and contract that will guide the rest of the work we provide

STEP 1
Deposit to start

Deposit will be 1/3 the total amount in the original quote to start work. When the scope of work is signed and the deposit is recieved we start work.

STEP 2
Milestone invoice

In the scope of work document there will be a median payment point described by "X" deliverables percent of checked off project milestones.  When those are reached as outlined in the original scope of work then a midpoint payment is made.

STEP 3
Final invoice & handoff

When we are finished with the project as defined in the scope of work we sign off. You make your last payment closing out the project. All production runoff's or final testing requirements need to be defined in the original scope.  We deliver copies of all of the drawings, solid models, wiring diagrams, programs, 3d scans, spare parts and sub assemblies as we see best fit or as defined through your specific needs as defined in the original scope.  We will hold copies of all these things indefinitely so if you loose yours or you would like us to revisit project for further improvement we can do so upon your request.

Billing in four steps for LARGE projects

For super involved long duration work. EX: ground up production line build out or custom machine builds, extensive R&D for world class products, or scaled implementation of new processes

Before we start
Problem / proposal introduction meeting in person or vertual (Free)

A foundational meeting for larger projects that require ensuring MyEngineer understands the guiding principals of your business.  Here we will discuss contributing factors and externalities related to your culture, growth projections, outlook on how you prefer large project like this are handled etc.  This is the most critical of all the steps.  This allows us to learn YOU and their for best cater to the needs of your business and it's people.

STEP 1
Scope assessment / feasability study (in person)

This is where we dive into the weeds and become very technical. We (in person and remote) will ask for detailed numbers, cycle times, desired OEE targets, CAD files and more. We will work with your existing engineers or R&D team to best understand where you are stuck and need the help. With the boots on the ground data we take what we learned over days/weeks then develop and scope of work for you to review. The cost can varry immensely depending on the exact type of job we are quoting so we will leave this open ended and we can go from there

STEP 2
Deposit to start work

This is where we go over the scope of work and simply review what we have learned about your problem and or proscess.  If it all checks out then you pay the first 1/3, sign and start work.

STEP 3
Milestone invoice

In the scope of work document there will be a median payment point described by "X" deliverables or checked off project milestones.  When those are reached as outlined in the original scope of work then another 1/3 payment is made.

STEP 4
Final invoice & handoff

When we are finished with the project as defined in the scope of work we sign off, and you make your last payment closing out the project. All production runoff's or final testing requirements need to be defined in the original scope.  We deliver copies of all of the drawings, solid models, wiring diagrams, programs, 3d scans, spare parts and sub assemblies as we see best fit or as defined through your specific needs as defined in the original scope.  We will hold copies of all these things indefinitely so if you loose yours or you would like us to revisit project for further improvement we can do so upon your request.

Performance bonus addendum (to the scope contract)

If we win, you win. Here's how.

Addendum
Tie a portion of the fee to the result

Benefits the client as we will bid the initial job lower then usual wile giving the team at MyEngineer greater incentive and freedom to push your production line improvements further then anyone thought possible.
So......how does MyEngineer get paid other then the staggeringly low estimate up front? Scaled Production system example: ((old cost per unit produced - new cost per unit produced) x annual production volume) x 50% = MyEngineer's bonus at the end of the contract. As we learn your production system as we work, other potential gains will reveal themselves and we will bring them to the table in an effort to get all the juice from the squeeze while still being conscientious of scope creep and time spent.  The Bonus goes directly to the team that made it happen similar to a sales commission so they are incentivized to get you the best results possible.  We remain flexible with these terms and are willing to work with you to get the best outcome - that is our main goal.

Retainer work

Best suited for companies that have existing processes, are slowly growing, and you have a reoccurring need for support but don't need the overhead burden of a full time engineer yet

Before we start
Needs & coverage meeting

This is where we find out if you really could use a retainer or if contract work would be better for you and your people.

STEP 1
Monthly hours block

The days or hours reserved each month, the rate, and what the desired deliverables are for those hours

STEP 2
Billed monthly in advance

At the beginning of each month the invoice goes out, includes the standard terms, and how overage hours are handled. All accommodated by the monthly scope of work

STEP 3
Monthly summary

What MyEngineer reports back each month as work completed, and what's queued up for next month.

Ongoing
Adjust or cancel

Notice period. 20 day prior notice of changes if hours need to be adjusted for the following month.

Still have questions? Give us a call or shoot us an email.

385-275-5626
myengineerdelivers@gmail.com

Contact us
Legal

Terms & Refund Policy

MyEngineer LLC
Registered in the State of Utah

Last updated: 9/15/2026

1. Services

MyEngineer LLC ("MyEngineer," "we," "us") provides engineering design, fabrication, prototyping, advanced 3D printing, engineering management consulting, product R&D, and process/production improvement services to business and individual clients ("Client," "you").

Each engagement is scoped and priced individually based on the specific project — we do not bill hourly. Pricing, deliverables, and timelines for a given project are agreed upon in writing (proposal, quote, or contract) before work begins.

2. Payment Structure

Projects are billed in milestones rather than as a single lump sum unless they are in our smallest tier of billing, in that case billing is in one lump sum. The number of milestones scales with the size and complexity of the project:

  • Larger projects are typically broken into four invoice stages.
  • Smaller projects may use a different number of milestones down to and including one. The number of milestones chosen best match the scope of work or customer needs.

Each invoice is due upon receipt unless otherwise agreed in writing. We accept payment via ACH/bank transfer, credit and debit (bank transfer preferred, especially for larger invoices) and other methods as arranged.

3. Refund Policy

Because payment is tied directly to project milestones, refund eligibility follows the same structure:

  • Completed and invoiced milestones are non-refundable. Once a milestone's work has been delivered and the corresponding invoice paid, that payment is considered final, as it reflects work already performed.
  • Future, not-yet-started milestones are fully refundable. If a project is cancelled before a milestone's work has begun, any payment collected for that milestone (e.g., an advance deposit) will be refunded in full.
  • Milestones in progress at the time of cancellation will be evaluated case-by-case: you will be invoiced (or refunded) only for the portion of that specific milestone's work actually completed, not the full milestone amount.

To request a cancellation or refund, contact us at contact@myengineerdelivers.com. Refunds are processed back to the original payment method within 10 business days of approval.

4. Project Changes

Changes to project scope after work has begun (additional features, revisions beyond what was originally agreed, expedited timelines, etc.) will result in a revised quote and adjusted milestone schedule. We'll always communicate any changes in cost or timeline before proceeding.

5. Limitation of Liability

MyEngineer LLC's total liability arising out of or related to any project, whether based in contract, tort, negligence, or otherwise, shall not exceed the total fees paid by Client for the specific project giving rise to the claim. MyEngineer LLC shall not be liable for any indirect, incidental, consequential, or special damages, including lost profits or lost business opportunities, even if advised of the possibility of such damages.

Client is responsible for independently verifying that any delivered designs, prototypes, or fabricated parts meet applicable safety, regulatory, and industry standards for their intended end use prior to production or deployment.

6. Contact

Questions about these terms or an active invoice can be directed to:
MyEngineer LLC
contact@myengineerdelivers.com

MyEngineer Manufacturing · R&D & design · Process flow